Establishes the baseline communication and management skills required to direct individual performance and get the most out of teams.
Razi & Associates, Inc.
Enhancing Individual and Organizational Performance
Copyright 2003, Razi & Associates, Inc. All rights reserved.
Web page created by Mary Meyers
Targets the knowledge and process required for sales people to “walk in the shoes” of their customers. Our approach focuses salespeople squarely on what the customer needs to succeed and how supporting that success is what matters.
Strategies for Leading Others
- Essential Skills of Leadership
- Essential Skills of Communicating
Personal Leadership Power
- Understanding and Using Financial Data
- Communicating with Your Manager
Improving Individual Performance
- Developing Performance Standards
Leading Successful Projects
- Project Management - Initiation
- Project Management - Planning
- Project Management - Execution
- Project Management - Evaluation
Service Retention, Referrals, Relationship
- Winning Through Customer Service
- Delivering Customer Focused Service
- Dealing With Difficult Customer Situations
Equips your service team with the skills needed to quickly understand the customer and provide solutions. We focus on what it takes to ensure customer retention and uncover opportunities to offer additional products and services.
Professional Sales Development
- Customer-Oriented Selling
- Telephone Prospecting & Qualifying
Focuses on the basics of the work experience, providing the performance fundamentals that underpin the quick-start success of new and entry-level employees.
Improving Staff Performance
- Achieving Communication Effectiveness
- Professionalism in the Office
Copyright © 2007 by Vital Learning Corporation. All rights reserved.